FAQ

Shipping

When will my order(s) ship?

Orders will be shipped within 5-10 business days from the day of purchase if there is a high volume of orders. If there is a low volume of orders, your items will be shipped to you within 3-5 business days from the day the purchase is made. As this is also a self owned business and orders are shipped by myself, I do ask that you are patient as I fulfill your orders!

 

How long will it take for my items to arrive?

For local orders, please allow 1-2 weeks for your order to arrive. For international orders, please allow 4-6+ weeks for your order to arrive. The method of shipping is USPS so if your order has not made it to you, please kindly email me at melaningoldinc@gmail.com *with your order number* and I will get back to you. I will do my best to make sure your order gets to you.

 

Can I return or make an exchange?

Unfortunately, I do not accept exchanges or returns. All products sold are final so please be sure you have the item you want to order in your cart before making your purchase! But if there is a problem with your order I am always available at the email address provided above. 

 

I can't track the stickers I ordered?

Stickers are often sent regularly by envelope and stamp as shipping stays more affordable that way. Allow up to 1-2 weeks for local shipping and for international shipping allow for 4-6+ weeks. Also if you order a print smaller than 8"x 6" your print will as well be sent regularly by envelope and stamp.

 

Do you ship to my country? 

I ship to the USA, UK, U.S outlying Islands, Argentina, Australia, Austria, Bahamas, Belgium, Brazil, British Virgin Islands, Cambodia, Canada, Chile, Colombia, Costa Rica, Croatia, Denmark, Dominican Republic, Ethiopia, Finland, France, Germany, Ghana, Greece, Haiti, Hungary, India, Indonesia, Ireland, Italy, Jamaica, Japan, Kenya, Malaysia, Maldives, Mexico, Morocco, New Zealand, Nigeria, Norway, Peru, Philippines, Romania, Samoa, Singapore, Somalia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Uganda, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe. If you do not see your country listed, please check the USPS site for any shipping restrictions. If there are none, email me and I will add your country to the list!

 

I made an order and I am missing an item?

So sorry about that! Rarely will I make that mistake. Please reach out to me immediately if so and I will send it to you as soon as I can. 

 

My package is damaged/ missing, what do I do?

Unfortunately, this is always the downside to shipping items out. At this point in the process, you will have to contact USPS as I do not have any control for how they handle the package as it travels. If the issue does not get resolved please send me your order number by email and from there I will handle it. 

 

Do you do custom digitals? 

  In fact I do, please go to my browser about the process, I hope that helps love!